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We have an organizational flowchart at OmniLingua Worldwide, but the truth is we don’t pay much attention to it. Every person in our company is valued equally. Each one is committed to providing outstanding, high-quality translation and localization services and the buck stops with Top Management, who assume final responsibility for the quality of service OmniLingua provides.

This commitment is not an empty promise but is demonstrated by Top Management’s active involvement in client account management. Following a key principle of the Toyota Way, Genchi Genbutsu (現地現物 or "Go and See”) OmniLingua’s Top Management rolls up their sleeves to go to genba (現場) or, the "real place" - where work is done in order to truly understand a situation.

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